Support

Need help with AudioSocial, or want to report something you have seen or heard in the app? Everything you need is on this page. If you cannot find an answer here, email us at [email protected] and a person will read it.

Reporting objectionable content

AudioSocial has no tolerance for objectionable content or abusive users. Any prompt or audio response can be reported from inside the app:

1. Tap the … menu on the prompt or response you want to report.
2. Choose Report.
3. Pick the reason that best describes the problem — spam, harassment, hate speech, sexual content, violence, misinformation, copyright, or other — and add any detail that will help us understand it.
4. Submit. The report goes straight to our moderation queue.

You can also email [email protected] if you would rather not report in the app, or if the content is not something you can reach from the feed.

What happens after you report something

We act on every report of objectionable content within 24 hours. We review the reported prompt or response, remove it if it breaks our Terms of Service, and remove the account of the person who posted it when the violation warrants it. Reports are reviewed by a person, not only by automated filters.

Blocking someone

If another user is bothering you, you can block them without needing to file a report:

1. Tap the … menu on any of their prompts or responses, or open their profile.
2. Choose Block user.

Blocking takes effect immediately. Their content disappears from your feed straight away, they can no longer interact with you or your content, and we are notified so we can review their account. You can unblock someone later from Profile › Blocked Users.

Account and data

Deleting your account

You can delete your account and its content from Profile › Settings › Delete Account in the app. Deletion is permanent and removes your recordings from AudioSocial.

Requesting your data

Email [email protected] to request a copy of the data associated with your account. Our Privacy Policy explains what we collect and why.

Common questions

My recording will not upload

Check that you have a network connection and that AudioSocial has microphone permission in iOS Settings › AudioSocial. If the upload still fails, email [email protected] with the approximate time you tried, and we can look it up.

I cannot record anything

AudioSocial needs microphone access to record. Grant it in iOS Settings › AudioSocial › Microphone, then reopen the app.

I forgot my password

Use Forgot password? on the sign-in screen to receive a reset link at the email address on your account.

Requirements

AudioSocial requires iOS 17.0 or later.